Create a digital experience that is human-centric and easy to navigate.

 

As a trusted provider of BPO services for MFS, Digicon offers outsourcing solutions that help clients reduce costs, provide consistent customer experience and deliver increased value back to stakeholders. Our contact center, back-office and automation solutions are rapidly scalable and meet certification-level security standards for customer data protection. Our Center of Excellence (Coe) in Accounting & Finance, led by Subject Matter Experts (SMEs), leverages industry expertise to deliver a higher value engagement for clients—from recruiting the most qualified resources to re-engineering processes through automation.

Security & Compliance

Data security can make or break any organization handling customer information. Issues such as identity theft and credit card fraud cost the financial services industry upwards, so it’s more important than ever to fortify your customer support services with the strictest international security standards.

Capability & Performance

With evolving industry requirements and consumer demands, it’s important for financial services companies to have the ability to scale rapidly to support business growth with speed and competency. We have demonstrable experience successfully deploying high-performing outsourced teams —via traditional site-based operations or a Work from Home (WFH) set-up.

Technology & Innovation

We also offer best-in-class technology, including feature-rich contact center software, enterprise-grade telephony systems and network availability to ensure ‘local call’ clarity and uninterrupted service..

Our outsourcing solutions include, but are not limited to:

  • Complain management service

  • Assign customer complaints to the relevant department

  • Solve customer problem

  • Digital query management

  • Reply Email Query

  • Reply Message Query

  • Reply Comment Query

  • Reply Web chat Query

  • Inbound

  • Pin reset Service

  • Account Bar/Unbar service

  • Profit info share

  • Cash in/Cash out info share

  • Send money info share

  • Utility bill payment process share

  • Education fee payment info share

  • Add money info share

  • Mobile recharge info share

  • Merchant Payment related info share

  • Insurance EMI payment procedure share

Learn more about
Digicon Technologies PLC

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