At Digicon, we offer more than a contact center solution for automobiles. We combine the best resources with the right technology to help clients provide remarkable customer experiences, reduce costs, streamline processes and boost sales. Our people are expertly trained to handle customer support for automobile—retrieving the right information across every engagement channel to resolve inquiries quickly and efficiently.
In the highly competitive automotive industry, features like product quality and reliability no longer serve to differentiate brands. Service is becoming the key differentiator and, in this customer-experience orientated business, the contact center is increasingly the hub of the customer’s relationship with the manufacturer
While experiencing fast-tracked growth, the automotive industry needs to keep pace with changing economic environments, evolving customer expectations, growth of new markets and emerging technologies. Companies in the automotive sector need to focus on building their core capabilities vis-a-vis spreading essential and limited resources across all functions of the organization and not getting process efficiencies as a result.
Retailers need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response to shifts in market demands and sales seasons.
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