We provide flexible, scalable support with our healthcare BPO services.

As a trusted BPO for healthcare providers, Digicon delivers contact center, back-office and automation solutions designed to transform healthcare businesses. We have 12-years’ experience providing flexible and scalable healthcare BPO outsourcing solutions for a variety of organizations including health insurance companies, health software providers, etc.

While the ongoing COVID-19 crisis is putting greater pressure on healthcare systems around the world, several challenges were mounting well before the outbreak of the pandemic: the rising cost of operations amid a shortage of skilled workers, evolving care models due to digital disruption and complying with complex government and data security regulations. Our healthcare BPO solutions help clients effectively reduce costs, improve efficiencies and deliver better care to patients.

Outsourcing benefits for healthcare providers

Capability & Performance

With rising labor costs and a shortage of skilled resources, it’s harder than ever to recruit, hire, train and retain the right people to support business sustainability and service delivery. We have demonstrable experience successfully deploying high-performing outsourced teams for healthcare contact center and back-office operations—via traditional site-based operations or a Work from Home (WFH) setup. Our healthcare experts are sourced from vibrant talent pools in the Dominican Republic or the Philippines and are proficient in functions such as billing, data entry, medical transcription, etc. Lower overhead costs associated with outsourcing will enable reinvestment in customer experience delivery without compromising quality.

Technology & Innovation

New technologies and changing consumer demands are disrupting traditional ways of providing healthcare, forcing healthcare providers to look for new ways to improve their businesses. Our specialist automation and intelligence teams can transform operations through Robotic Process Automation (RPA) by streamlining repetitive healthcare back-office processes. We also offer best-in-class technology, including feature-rich contact center software, enterprise-grade telephony systems, and 99.999% network availability to ensure ‘local call’ clarity and uninterrupted service.

Security & Compliance

Healthcare is one of the most regulated industries in the world, with complex and evolving government and data privacy laws. At Digicon, we take information security seriously: we adhere to strict compliance protocols such as attestations to ensure your customers’ information is always protected. Our outsourcing solutions are supported by a secure, highly redundant network to equip your healthcare operation with the tools you need to improve your non-core functions while improving customer experiences by making your processes more efficient and available 24×7.

Our outsourcing solutions include, but are not limited to:

  • Change Entry
  • Claims Transmission and Processing
  • Credit Balances
  • Denial Management
  • Medical Billing & Collections
  • Medical Coding
  • Medical Data Entry
  • Medical Records Indexing
  • Patient Follow-Up/Patient Statements
  • Payment Posting
  • Provider Enrolment & Credentialing
  • Revenue Cycle Management

Learn more about
Digicon Technologies PLC

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