Service Quality Improvement for One Of The Leading Banks
First commercial Bank to do end to end outsource their contact center in Bangladesh. To lead the new generation of local commercial banks by excelling in customer delivery through insight empowered employees, smart use of technology and a full range of highest quality products and services are the main target of the Bank.
To ensure customer satisfaction and FCR was the top priority of the client after launching the contact center. Initially it was not as per expectation but later structured SOP and proper implementation of SOP made the Service Quality at a very satisfactory level.