We serve a diverse number of industries, including but not limited to the Telecom, Financial, and Hospitality industries. In addition to industry-specific services, we provide a wide range of services in areas such as accounting, recruitment, software services, web support, and back-office operations.

Our complete range of services are:

  • Remote and On-Site Support
  • Live Chat and Email Support
  • Customer Relationship Management and Survey
  • Inbound and Outbound Support
  • Back Office Support

Customer Analytics

Customer analytics services give users an all-around view of their customers, enabling them to receive customer feedback and patterns with higher clarity. Users can use this data to showcase their findings via reports and visualizations.

Customer Interaction Services

Customer Care, Inbound Outbound, Collections Retention, Product Support, Quality Assessment are under this service domain.

Back Office Services

We provide Finance and Accounting, HR Outsourcing, Document Management Services, Transaction Processing services under Back Office Services.

Solution/ Application

Customer Relationship, Management (CRM), Complaint Management System (CMS), Call Center Solution is part of the solution/ application service.

Non-Voice/Digital Engagement Platform

Social Media Management, Digital Marketing E-Commerce, Complaint Management Services, Transaction Processing are part of the Non-voice/ Digital Engagement platform.

Capability & performance

At Digicon, our expert contact center agents and sales professionals serve as extensions of our client’s in-house teams for a brand range of customer service outsourcing tasks including inbound customer services, outbound sales, and lead generation. Our culture extends to our offshore operations in Bangladesh, where our results-driven teams provide customers with voice, chat, and email support. We maintain a vibrant talent pool of professional and highly-trained resources to ensure customers have only the most positive experience.

Boost acquisition rates through insight and intelligence

At Digicon, we approach each engagement using a structured model that ensures all stakeholders are on the same page—allowing us to win at customer acquisition and sales targets.

The key to customer acquisition is knowing what your customers need before they even ask for it. Our customer acquisition strategies are proven in virtually every industry—from banking & financial services, technology, retail and telecommunications. Start driving more sales and realize your business’s full potential through our strategic and sustained customer acquisition solutions:

  • List-Building and Lead Generation
  • Order-Taking and Payment Processing
  • Sales, Telemarketing and Account Managemet

ghly-trained resources to ensure customers have only the most positive experience.

Customer Service

Fast, consistent and always on customer support at all touchpoints

We recognize the importance of great interactions through personalized customer service outsourcing solutions. This is why we designed our call centre outsourcing solutions around actual customer service scenarios and made them scalable to match specific business needs. Our commitment to clients is the same as our commitment to their customers—ensure expert care, rapid resolution and opportunities to create additional value from every call. Our Customer Service Representatives apply high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support. Leverage exceptional customer service solutions through trained customer care experts, streamlined processes and advanced BPO technology that is available to your customers anytime, anywhere.

  • Web Chat and Email Support

Customer Retention

Promote brand loyalty through effective customer retention solutions

We treat your business like our own. Say goodbye to high churn rates and let’s help you turn existing customers into brand advocates. Our customer retention experts, CRM techniques and tools are tried and tested to improve response rates and increase order values that maximize client revenue and profit. At Digicon, customer relationships go beyond acquisition–we establish, maintain and nourish customer relationships that make way for stronger brand loyalty. Let us help you keep existing customers, target and measure causes of dissatisfaction with our customer service outsourcing solutions and succeed at crunching numbers that matter. Talk to us about:

  • Collections
  • Retention and Win-Back
  • Sales Verification and Quality Assurance

Services Catered To: