Our BPO services for energy and utility companies drive customer experience and business growth.

At Digicon, we offer flexible and scalable BPO services for energy and utilities for a wide range of companies that distribute energy & gas, provide electricity & gas comparisons and manage waste & recycling. Customer service, customer retention, sales, and technical support are some of the call center outsourcing services for energy and utilities that our clients leverage to exceed consumer expectations, increase sales and reduce costs. We have significant experience helping energy and utility companies outsource with confidence.

 

Outsourcing benefits for energies & utilities

Capability & Performance

Rising labor costs and skills gaps are making it harder for energy and utilities companies to find the right talent as the industry evolves. Oftentimes, the skills of the employee don’t match the work they’re actually doing—or what the company needs. Firms are turning to third-party partners like Digicon for call center services in the energy industry to quickly scale best-fit staff without the risk over under- or over-resourcing.

Technology & Innovation

Technological advancement is a major challenge for energy and utility providers. Firms in this sector can boost efficiencies, resiliencies, and customer experience with automation—but they need the right partner to do so effectively. At Digicon, our specialist automation and intelligence teams can transform call center outsourcing services for energy companies with secure self-service options through voice biometrics and 24×7 customer support through chatbots.

Security & Compliance

Energy and utility companies handle large swathes of customer data, which makes them a prime target for cyber-attacks. Government regulatory standards are strict as well, making it even more important to fortify your utility’s BPO services with a trusted partner. At Digicon, we take information security seriously, we adhere to strict compliance protocols to ensure our outsourcing services for energy companies are always protected.

Our outsourcing solutions include, but are not limited to:

  • Product Information
  • Model availability Information
  • Sales center/Service center Information
  • Current or New Offer/ Campaign Information
  • Corporate sales information

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Digicon Technologies PLC

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