Revenue Enhancement for an ‘At-Home Service’ Giant

Industry:

At-Home Services

Client Brief:

Leading organization in service Industry of Bangladesh. It has blended the technology and daily need of home services like beauty treatment, massages, haircut, home cleaning, handyman, appliance repair, painting, pest control and many more with the relevant expertise to bring a revolution in the service industry.

The Challenges:

Post inception, out client had faced huge challenge in terms of getting customers on board, gathering the needs of the customers and also to provide customized solution towards the requirement of the end customers. Unstructured lead management along with improper reporting structure were also some challenges our client had been facing for a longer period of time.

Result:

The Solution:

• Special sales focused training was arranged for both inbound and outbound team
• Special audit for sales calls was introduced with Quality reports on hourly, daily, weekly, and monthly basis to track the performance
• Setting guidelines that needed to be followed by the call center executives, so that they could sell products based on the customers’ needs and benefits.
• Training for entire bunch within 1 week span was conducted.

Benefits:

• Increased sales count by 43% over a period of just four months
• Rigorous awareness creation through tele calling
• Availability of data resulted into a much-focused customer-oriented approach.

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