At Digicon, we know direct to Home. We provide specialized back office support for direct selling organizations, helping clients boost sales, drive better customer experience and improve service levels. Covering both the network marketing and party-plan models, our outsourcing services for direct selling help consultants and customers via phone, email and web chat, whether it involves orders and shipping, account modification, enrollment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.ion.

Security & Compliance

In order to retain a competitive edge in the dynamic telecommunications industry, organizations need to focus on catering to growing demand for connectivity, tackling security issues and innovating new offerings for the latest devices and technology paradigms. Outsourcing to Digicon Technologies, an expert IT-BPO service provider, enables telecom companies to ensure that certain key processes are delivering efficiencies, and allows them to concentrate on building their core capability.

Capability & Performance

With so many outsourced call centers to choose from and each with different strengths, experts agree that the trick is to find the best match and the way to do that is through a proven, structured selection process.

Technology & Innovation

We invite you to call us anytime to discuss any aspect of our company. Better yet, we invite you to come visit us in person — at any stage in your selection process. You can meet our owners and Brand Specialists. You’ll experience the enthusiasm, identification with our clients’ brands and commitment to service that sets us apart from other outsourced contact centers.

Our outsourcing solutions include, but are not limited to:

  • After-Hours Support

  • After-Sales Support

  • Billing Inquiries

  • Call Overflow

  • Cancellation Requests

  • Coverage Area Questions

  • Customer Database Management

  • Device-Related Troubleshooting

  • Disaster Recovery Support

  • Forms Processing

  • Lost Phone Resolution

  • Mobile and Wireless Support

Learn more about
Digicon Technologies PLC


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