St Paul’s College, Kalamassery
Post this update any Customer domain without password policy will be requested to opt the password policy as a must have requirement to manage its access security effectively Logix support team will be available 24×7 incase of any help required. In addition to this we also want all your end users who all using email service must change their password with renewed complexity to implement highly secure access. As such, all your employees (including contractors and vendors and applications) with access to email services are responsible for taking the appropriate steps to change the password timely so that secure the access to their mailbox. During this activity access to email services will be completely unavailable. During this activity access to email services will be intermittently unavailable. Post this update any Customer domain without password policy will be requested to opt the password policy as a must have requirement to manage its access security effectively.
We greatly value your business and remain committed to providing you with reliable and secure email services. This activity is applicable only for Volume mail service (Sendgrid). Due to Network outage issue at one of our IDC (BKC, Mumbai data center), there is temporary issue in mail access. As per the advisory from Zimbra (OEM), it is strongly recommended to upgrade to version 10.x to continue receiving security updates. This is to inform you that we have scheduled a maintenance activity for your email service, as part of our regular patching and upgrade process. You only need to reply/ raise ticket from Logix support desk portal if you still face issues after making the required changes.
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Thank you for patronizing Logix mail service. © YatraDham Eservices Private Limited. We may change these terms at any time by posting notifications online.
Thank you for patronizing Logix services and association with us. Over the past several months we have attempted to inform you of the requirement to update your authentication method with Twilio SendGrid to API keys exclusively by March 24th, 2021. For dns shifting also, domain name control must b up where we have to update NS records As a part of security enhancement, we are performing activity of retiring TLS1.0 and 1.1. The decision was taken with the consideration that due to ongoing Covid pandemic many customers were facing difficulties for complying with change requested as most of the users were still working from home.
- Our services are provided to the best of our ability and the information we have received from others.
- For further verification, you can log in to your Lotus365 account, navigate to the withdrawal history section, and check the status of your transaction.
- As per the advisory from Zimbra (OEM), it is strongly recommended to upgrade to version 10.x to continue receiving security updates.
- Follow these steps to identify and replace your authentication method to API Keys and then implement Two-Factor Authentication (2FA) for all users to enhance security.
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We are implementing an important security upgrade to our email services in line with global best practices and compliance standards. We request you to take note of this update and plan to upgrade any existing email clients currently running on these Outlook versions with ZCO configuration to supported versions. What if user is using smtp.sendgrid.net, Mail client such as MS Outlook or Mozilla Thunderbird supports only smtp server hostname or IP for outgoing, how API will be used in such cases ?
For assistance with upgrading or configuring an alternative client, please reach out to your IT/software support team. Thank you for your continued trust and support. Normal support operations will resume on Monday, 13th October 2025. Critical issues and emergency cases will be attended to on priority. This is to inform you that due to our Annual Company Event scheduled on Saturday, 11th October 2025, our support team will be operating with limited availability on that day.
Furthermore, with this policy there are possible changes of any mail which is sent via application/service using different from and auth id will be blocked with action. We ensure you that this activity is being performed for the purpose of betterment and upgradation of services we provide you. As a part of the betterment of services, we are planning to upgrade the email server OS.
If you have any questions or concerns regarding this update, please feel free to contact us at Making this change will help maintain the security and integrity of your email communications while ensuring compatibility with our updated server configurations. We are writing to inform you of an important update regarding our email services. We request you to check now https mail services are working up and running, same has been tested at our end and is successful.
It is been observed that many admins are still not registered for two factor authentication. The schedule for activity is Saturday 27th Aug. 2022 Start time 8 PM IST to End time 6 AM IST Customers will be able to use the self-service diagnostic to re-enable basic auth for any protocols they need, once per protocol until end of December 2022.
MS recommends moving to MAPI for KIOSK users and leave IMAP & POP behind as these are legacy protocols. You will need to use other applications to access POP and IMAP. They have posted a message to the Message Center and have posted Service Health Dashboard notifications to each tenant.
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If you do not know or do not manage your SendGrid integration, please forward this information to someone at your organization who is likely to and include us in your email. If you require further discussion or would like to request an extension to this deadline, please email us with (1) your reason for requesting an extension and (2) the date you could meet these requirements. If you do not take action, those API and SMTP requests (including any applicable mail/send requests and expected email delivery) will be rejected on March 24th, 2021. We have no scope to shift it to us unless Net4 is sharing us domain auth key for domain name transfer
4.Click on Change Password If you require our assitnace to change the passwords for all your users in Mass we can do from bet365 download our side for same kindly share below required details. It is mandatory & compulsory because In current difficult times, we have observed an increase in attacks on email services across globe. A poorly chosen password may result in a compromise of user mailbox or entire domain. We expect you to immediately get password changed for all users before 15 April 2023 whose passwords are not changed for 360 days or more.
Two Factor authentication must be only for Sendgrid.com UI and not for SMTP authentication or API, our customers have faced issue in SMTP authentication due to 2 FA enabled reasons. Therefore, we recommend prioritizing the update of your authentication methods to API Keys before enabling 2FA in order to avoid breaking your integrations. Will also require enablement of Two-Factor authentication for your volume mail account and Teammates. Enabling Two factor authentication and API authentication for your volume mail account Please find attached document guidelines with support desk changes which are recently incorporated.
